At Swap Remodeling, we are committed to protecting the privacy and security of our customers' personal information in accordance with Massachusetts Standards for the Protection of Personal Information (201 CMR 17.00).

1. Information We Collect

We only collect the minimum information necessary to provide our handyman services. This may include:

• Contact Details: Name, home address, phone number, and email address.
• Service Information: Photos of your project, descriptions of repairs needed, and scheduling preferences.
• Payment Information: If you pay by card, we process this through secure third-party processors. We do not store full credit card numbers on our local systems.

2. How We Use Your Information

We use your data strictly to:

• Provide quotes and perform handyman services.
• Communicate about your appointments and project updates.
• Send invoices and process payments.
• Improve our services or send occasional promotional offers (you may opt-out at any time).

3. Data Sharing & Third Parties

We do not sell or rent your personal information to third parties. We only share data with:

• Subcontractors: Only if necessary to complete your specific project.
• Service Providers: Secure platforms for invoicing, scheduling, or website hosting that agree to maintain MA-compliant security standards.
• Legal Compliance: If required by law or to protect our legal rights.

4. Security Standards (MA 201 CMR 17.00)

In compliance with Massachusetts law, we maintain a Written Information Security Program (WISP). Our safeguards include:

• Encryption: Protecting sensitive data transmitted across public networks.
• Access Controls: Limiting data access only to employees or contractors who need it to finish your job.
• Secure Disposal: Destroying paper or electronic records so they are unrecoverable once no longer needed.

5. Your Rights

As a Massachusetts resident, you have the right to:

• Request to see what data we have collected about you.
• Request the correction of inaccurate information.
• Request the deletion of your personal data, subject to legal record-keeping requirements.

6. Contact Us

If you have questions about this policy or your data, please contact:

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Massachusetts law requires businesses to notify the Office of Consumer Affairs and Business Regulation if they experience a data breach. We take all reasonable measures to prevent unauthorized access to your information.